CIO, Friday, May 3rd, 2024
Delivers Customer Wins With Generative AI
The multinational shipping company enlisted LLMs to automate customer message responses, reducing agent handle time and paving the way for genAI use across the enterprise.
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Vol 314 · Issue 1
CxO — Archive · Vol 314 Issue 1
12 articles that week
CIO, Friday, May 3rd, 2024
UPS Delivers Customer Wins With Generative AI
The multinational shipping company enlisted LLMs to automate customer message responses, reducing agent handle time and paving the way for genAI use across the enterprise.
more → ITPro, Thursday, May 2nd, 2024
C-suite to cyber pros: Try and tone down the technical jargon
CISO's complain executives don't understand cyber-related issues, but clear communication from both sides is critical to creating an aligned security culture
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CIO, Thursday, May 2nd, 2024
Coaching Your IT Team for Change: 9 Tips
Getting your team to accept, and even embrace, change is vital for IT success. IT leaders who have mastered the art of leading through change share their advice on this essential leadership skill.
more → Solutions Review, Wednesday, May 1st, 2024
The CIO's Role in Redefining Operational Efficiency
Recently, when I talk with fellow chief information officers (CIOs), the conversation almost always revolves around the same topic: how to improve go-to-market efficiency. Everyone's being tasked with squeezing more value out of budgets, resources, and tech in order to improve efficiency across their organizations. According to Gartner, 53 percent of digital investments over the past two years have been made with the goal of driving operational excellence.
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CIO, Wednesday, May 1st, 2024
5 Things CIOs Must Understand About AI Infrastructure
Generative AI has the potential to transform industries and generate untold ROI, but only if CIOs and other IT leaders understand a few foundational elements.
more → InformationWeek, Wednesday, May 1st, 2024
How Today's CIOs Drive Value
Modern chief information officers need to drive value for their company and its customers, which means their employers can no longer afford to view IT as a cost center.
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Balbix, Tuesday, April 30th, 2024
Unlocking the Prioritization Secrets of Top CISOs
In the chaotic and ever-changing world of cybersecurity, the line between a good Chief Information Security Officer (CISO) and a top-tier one often boils down to one crucial skill: ruthless prioritization. But how do these elite CISOs navigate the complex landscape of cyber threats and operational demands with such precision?
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VentureBeat, Monday, April 29th, 2024
Forrester's top 5 cybersecurity threats for 2024: Weaponized AI is the new normal
Weaponizing AI is proving to be a potent catalyst driving new, more complex cybersecurity threats, reshaping the cybersecurity landscape for years to come.
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CIODIVE, Monday, April 29th, 2024
What is Success in Cybersecurity? Failing lLss.
Defenders aren't measured by pure wins or losses. Intrusions will happen, and their job is to keep a bad situation from getting worse.
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CIO, Monday, April 29th, 2024
The New CIO Mandate: Selling AI To Employees
Employees surveyed express enthusiasm about AI, but they also worry about the impact on their jobs and want training and guidelines.
more → CIO, Monday, April 29th, 2024
Top 10 barriers to strategic IT success
Data challenges, tech debt, and talent shortages are among the issues that can derail your IT org's work on high-value initiatives. Here's how some CIOs are addressing them.
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