Your AI Agents Won't Fail. Your Processes Will
InformationWeek, Thursday, August 6th, 2026
Process design, not AI models, determines the success or failure of enterprise agentic AI projects.
Gartner predicts 40% of agentic AI projects will collapse by 2027, with failures rooted in flawed processes rather than technology.
AI agents deployed into undocumented workflows encounter ambiguous ownership, undisclosed exceptions, and tribal knowledge dependencies.
Experts recommend starting with bounded, high-volume processes that have clear outcomes, implementing deterministic validation, maintaining human oversight, ensuring traceability, and treating models as swappable infrastructure. Successful implementation requires operational redesign that treats agents as integral to reengineered workflows rather than a patch over broken ones.