444 - The Leadership Shift That Makes IT Scale w/ Demetrios Xarhoulakos
You've Been Heard, Thursday, August 6th, 2026
An IT leader shares how teaching teams replaces becoming the permanent solution.
Demetrios Xarhoulakos discusses transitioning from hands-on technical expert to manager by training support staff instead of personally handling every familiar ticket.
Key themes include breaking down organizational silos between IT, CAD, and development teams through improved communication, and optimizing vendor relationships and licensing through quarterly performance reviews.
He also covers shifting from reactive support toward automation and business enablement. His experience managing global infrastructure migrations, follow-the-sun licensing models, and governed AI adoption shows how domain knowledge strengthens alignment between technology priorities and business strategy.