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Volume 340, Issue 1 · 2026-06-29 – 2026-07-05 · Popular →

Most Popular IT This Week · July 11

Contact Center Pipeline, Tuesday, June 30th, 2026

AI Won't Save Your Contact Center

Eliminating unnecessary customer contacts must come before technology, since much inbound volume is preventable. more → · 422 clicks

AI Won't Save Your Contact Center

Upcoming Event · Wed, Sep 30 · 11:00am

AI Is Ready. Is Your Data?

Justin Yan will bring a customer-inspired scenario to life through a demonstration - covering ETL pipeline construction, large-scale pipeline operations, and automated governance enforcement using AI agents. Participants are encouraged to question the approach and compare it against their own data challenges. This is not a conversation about doing the same work a little faster. It is a conversation about how the way enterprises deliver data is about to fundamentally change. more →

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AI Is Ready. Is Your Data? (Sept. 30th)