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Volume 340, Issue 1 · 2026-06-29 – 2026-07-05 · Popular →

Most Popular IT This Week · July 11

Contact Center Pipeline, Tuesday, June 30th, 2026

AI Won't Save Your Contact Center

Eliminating unnecessary customer contacts must come before technology, since much inbound volume is preventable. more → · 422 clicks

AI Won't Save Your Contact Center

Upcoming Event · Tue, Sep 15 · 10:00am

CIOs, Avoid the AI Budget Trap: 4 Steps for Planning 2027 IT Investments

In this webinar, Gartner will explore four budgeting actions CIOs should consider as they plan 2027 IT investments. Learn which no-regret investments can strengthen AI foundations, how funding priorities vary across different AI operating models, and what temporary cost shifts should be incorporated into budget planning to help avoid structural misalignment and uncontrolled IT spending. more →

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CIOs, Avoid the AI Budget Trap: 4 Steps for Planning 2027 IT Investments (Sept. 15th)