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Volume 340, Issue 1 · 2026-06-29 – 2026-07-05 · Popular →

Most Popular IT This Week · July 11

Contact Center Pipeline, Tuesday, June 30th, 2026

AI Won't Save Your Contact Center

Eliminating unnecessary customer contacts must come before technology, since much inbound volume is preventable. more → · 422 clicks

AI Won't Save Your Contact Center

Upcoming Event · Tue, Sep 22 · 1:00pm

Trustworthy AI in the Cloud: Observability as a Control System

This session explores why observability is emerging as a foundational capability for trustworthy AI. Rather than focusing solely on infrastructure health, modern observability provides the transparency and context needed to understand how AI systems behave, why they produce specific outcomes, and whether they continue to perform as intended over time. more →

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Trustworthy AI in the Cloud: Observability as a Control System (Sept. 22nd)