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CRM — Archive · Vol 330 Issue 1

7 articles that week

Destination CRM, Tuesday, September 2nd, 2025

The Best CRM Software And Solutions: The 2025 CRM Industry Leader Awards

Vol 330 · Issue 1 · 2025-09-02

There are at least two things our Leaders categories have in common: They are all marked by healthy growth, and artificial intelligence figures prominently in all of them. Those two things are probably related. Whether it's helping to solve issues or ferreting out insights that lead to more satisfied customers, AI is making CRM tools more vital and valuable, and buyers are responding.

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Destination CRM, Tuesday, September 2nd, 2025

The Best Unified Customer Experience Platform: The 2025 CRM Industry Leader Awards

Vol 330 · Issue 1 · 2025-09-02

Future Market Insights expects the worldwide customer experience platforms market to grow at a compound annual rate of 14.8 percent over the next 10 years, expanding from a current value of $13 billion to $51.5 billion by 2035.

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Destination CRM, Tuesday, September 2nd, 2025

The Best Workforce Engagement Management (WEM): The 2025 CRM Industry Leader Awards

Vol 330 · Issue 1 · 2025-09-02

Mordor Intelligence values the current global workforce management software market at $9.4 billion and expects it to reach $11.7 billion by 2030, expanding at a 7.1 percent compound annual growth rate. Growth, it says, stems from clear gains in labor-cost visibility, automated compliance, and the infusion of artificial intelligence into time-and-attendance cores.

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Destination CRM, Tuesday, September 2nd, 2025

The Best Customer Journey Orchestration Solution: The 2025 CRM Industry Leader Awards

Vol 330 · Issue 1 · 2025-09-02

Customer journey orchestration is a system for companies to design and manage the various customer interactions across multiple touchpoints, leveraging data analytics and real-time insights to create personalized, seamless experiences.

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Destination CRM, Tuesday, September 2nd, 2025

The Best Customer Data Platform: The 2025 CRM Industry Leader Awards

Vol 330 · Issue 1 · 2025-09-02

Customer data platforms were born in marketing, but they've outgrown the martech realm and now touch many more departments, which is causing the market to expand rapidly. Fortune Business Insights valued the global CDP market at $2.7 billion in 2024 and projects it to reach $3.3 billion by the end of this year and $13 billion by 2032, with a compound annual growth rate of 21.7 percent

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Destination CRM, Tuesday, September 2nd, 2025

The Best Business Intelligence/Analytics: The 2025 CRM Industry Leader Awards

Vol 330 · Issue 1 · 2025-09-02

Fortune Business Insights valued the global business intelligence market at $32 billion in 2024 and expects it to grow from $34.8 billion this year to $63.2 billion by 2032, a compound annual growth rate of 8.9 percent.

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Destination CRM, Tuesday, September 2nd, 2025

The Best Marketing Automation: The 2025 CRM Industry Leader Awards

Vol 330 · Issue 1 · 2025-09-02

Grand View Research valued the global marketing automation software market at $6.7 billion in 2024 and expects it to reach $15.6 billion by 2030, growing at a compound annual rate of 15.3 percent.

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