destination CRM, Monday, February 2nd, 2026
A Look Ahead At CRN In 2026
As the following predictions indicate, artificial intelligence and automation are table stakes in the CRM industry; their influence is either mentioned or implied in nearly every prediction by industry insiders for 2026. But another trend is AI's opposite: the need for interactions that are authentically human. Read on to see which technologies and strategies will loom large this year.
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