3 articles that week
CRMBuyer, Thursday, March 5th, 2026
Misconceptions about how artificial intelligence (AI) will solve customer experience (CX) problems are plaguing the CRM industry - and too many companies are slapping AI onto broken systems instead of fixing customer relationships first.
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CRMBuyer, Thursday, March 5th, 2026
Most customer support organizations are built to serve the loudest 10% of users - the ones who open tickets. The greater risk lies with the silent majority who encounter friction, say nothing, and quietly churn.
more → CRMBuyer, Thursday, March 5th, 2026
CRM users in 2025 could easily describe their experiences as a struggle to extract real, tangible value from sophisticated systems, often hampered by fundamental human and operational issues.
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