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CRM — Archive · Vol 317 Issue 2

2 articles that week

Destination CRM, Wednesday, August 14th, 2024

3 Ways To Drive Sales Performance Through Seller Resilience

Vol 317 · Issue 2 · 2024-08-14

In sales, it pays to be resilient. According to Gartner research, organizations reporting that perseverance through customer rejection is among their sellers' top customer-facing strengths are 2.3 times more likely to achieve improved revenue growth from their existing customers.

3 Ways To Drive Sales Performance Through Seller Resilience

CIO, Tuesday, August 13th, 2024

CRM Is Dead - And AI Can't Come To The Rescue Fast Enough

Vol 317 · Issue 2 · 2024-08-13

AI hasn't changed a CIO fundamental: IT's job is to deliver business capabilities. Right now, stopping the slow slide into customer alienation should be a top priority.