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CxO Events — Archive · Vol 330 Issue 3

4 articles that week

Tuesday, September 23rd, 2025: 1:00 PM to 2:00 PM

The Future of the IT Service Desk: AI, Automation & Smart Service (Sept. 23rd)

Vol 330 · Issue 3 · 2025-09-19

Join us for an insightful discussion with Digital Solutions Strategist & Tech Enthusiast, Bill Kleyman, as we explore key trends shaping the modern IT service desk. From shift-left strategies to Conversational AI and low-code/no-code ITSM, this session will dive into the latest innovations driving efficiency and service excellence.

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The Future of the IT Service Desk: AI, Automation & Smart Service (Sept. 23rd)

Monday, September 22nd, 2025: 1:30 PM to 2:30 PM

From Legacy to Legendary: Tackling Tech Debt for AI Readiness (Sept. 22nd)

Vol 330 · Issue 3 · 2025-09-19

AI is no longer experimental at the enterprise level, it is a core driver of competitive advantage. But without the right foundation, even the most ambitious AI initiatives can stall before they begin. For many organizations, the primary barrier is technical debt. Outdated infrastructure, siloed systems, and inflexible architectures can slow innovation, increase risk, and drain resources needed for transformation. This session is designed for senior IT leaders who must modernize at scale without disrupting critical operations.

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From Legacy to Legendary: Tackling Tech Debt for AI Readiness (Sept. 22nd)