Destination CRM, Friday, September 1,2023
AI Profoundly Influenced Our Awards This Year
CRM vendors have been toying with artificial intelligence for years, embedding it into a few apps here and there, seemingly generating more controversy than successes. Issues of privacy, inherent biases, flawed data being used to train the models, and generalized fear about giving machines too much power to make decisions surfaced quickly, slowing the pace of adoption and further development. Then along came ChatGPT late last year, and it completely upended the entire industry almost overnight.
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