Salesforce
Volume 341, Issue 2 · 15 articles from 2 issues
In This Issue
Agentic Transformation Pitfall: The Confident, Wrong Answers (Salesforce, Saturday, July 25th, 2026)
How certified data, AI Skills, and Tableau MCP reduce confident but wrong answers from AI agents. Read more
Real-Time Engagement with Time Spent Tracking in Data 360 with Web SDK (Salesforce, Thursday, July 23rd, 2026)
Using the Web SDK to capture attention duration in Data 360 for richer real-time engagement. Read more
Toward Self-Improving Agents (Salesforce, Thursday, July 23rd, 2026)
Why winning AI agents will be those that learn from their own outcomes, not just the best model. Read more
How Salesforce Pilots Its Own Software (Salesforce, Wednesday, July 22nd, 2026)
Salesforce's customer zero approach puts 75,000 employees on products before customers see them. Read more
The Anatomy of an Agentic ITSM Workflow (Salesforce, Thursday, July 23rd, 2026)
Breaking down how an agentic ITSM workflow speeds employee onboarding and IT service tasks. Read more
Employee Agents Vs. Customer-Facing Agents? Spot the Differences (Salesforce, Friday, July 24th, 2026)
How small teams can tell employee-facing agents from customer-facing agents and choose the right one. Read more
Build vs. Buy CRM in 2026: The True Cost Comparison (Salesforce, Wednesday, July 22nd, 2026)
Why building a custom CRM often costs more than it appears versus buying a platform. Read more
Architecting Secure Agent Connectivity: A Guide to Choosing Between MCP and APIs (Salesforce, Wednesday, July 22nd, 2026)
A Think Like an Architect recap on securely exposing enterprise data to AI agents via MCP or APIs. Read more
5 Reasons to Upgrade Your Agent to Agent Script (Salesforce, Tuesday, July 21st, 2026)
Five reasons to move agents from the legacy Agentforce Builder to the new Agent Script-powered builder. Read more
Slack Hacks for Founders: Stop the Meeting Madness (Salesforce, Monday, July 20th, 2026)
Slack tips for founders to cut down on unnecessary meetings. Read more
Your Agents Are Getting More Capable. Is Your Observability Tooling Keeping Up? (Salesforce, Tuesday, July 21st, 2026)
Agentforce Observability adds context-based session scoring and multi-agent traces, free for all customers. Read more
Beyond Keywords: How Agentic Commerce Search Understands True Shopper Intent (Salesforce, Tuesday, July 21st, 2026)
How new agentic commerce search interprets natural-language shopper intent beyond keywords. Read more
How to Know If You've Outgrown Your CRM: Plus 10 Tips to Keep Growing (Salesforce, Tuesday, July 21st, 2026)
Signs you have outgrown your CRM, plus 10 tips to keep growing. Read more
Agentic AI Workforce Is More Than Doubling Year on Year, Says Salesforce (Salesforce, Wednesday, August 12th, 2026)
Salesforce's Agentic Enterprise Index finds customers more than doubled their agentic workforces year on year. Read more
The Experimentation Phase of AI Is Over. Here's What Commerce Leaders Are Focusing on Now (Salesforce, Thursday, August 13th, 2026)
A survey of 3,400 commerce leaders finds the AI experimentation phase over and operations scaling. Read more
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