Salesforce

Volume 341, Issue 3 · 10 articles from 2 issues

In This Issue

• Why Headless Architecture Is the Future of ITSM (and Why CIOs Are Choosing Buy + Build)
• What's the Real Cost of Disconnected Data? Here Are the Numbers
• The Mobile Worker Crisis: Solving Turnover and Disconnection in the Field
• Get Your Free Customer Onboarding Template Right Here
• From Alliance to Apache: The Next Chapter for Open Semantics
• Data 360 Headless: Extend the Power of Data 360 to Any Agent, App, or Dev Tool
• Salesforce Turns Enterprise Applications Into Enterprise Capabilities
• Requirements Are Not Marching Orders: Read Them Like an Architect
• Spy vs. Spy at Machine Speed: Inside the Agentic AI Arms Race
• Introducing Slack Code

Why Headless Architecture Is the Future of ITSM (and Why CIOs Are Choosing Buy + Build) (Salesforce, Tuesday, August 11th, 2026)

Salesforce argues headless architecture and a buy-plus-build approach are the future of agentic ITSM. Read more

What's the Real Cost of Disconnected Data? Here Are the Numbers (Salesforce, Friday, August 21st, 2026)

Salesforce surveyed 3,450 commerce professionals across 20 countries to quantify what fragmented data actually costs. Read more

The Mobile Worker Crisis: Solving Turnover and Disconnection in the Field (Salesforce, Thursday, August 20th, 2026)

Salesforce reports two-thirds of field service organizations saw rising mobile worker turnover, driven by lack of support. Read more

Get Your Free Customer Onboarding Template Right Here (Salesforce, Friday, August 21st, 2026)

Salesforce offers free customer onboarding templates aimed at improving retention from the start of the relationship. Read more

From Alliance to Apache: The Next Chapter for Open Semantics (Salesforce, Thursday, August 20th, 2026)

The Open Semantic Interchange entered the Apache Incubator as Apache Ossie, backed by a coalition of 50+ data and AI leaders. Read more

Data 360 Headless: Extend the Power of Data 360 to Any Agent, App, or Dev Tool (Salesforce, Thursday, August 20th, 2026)

Salesforce extends Data 360 through headless access so external agents, apps and developer tools can query governed data. Read more

Salesforce Turns Enterprise Applications Into Enterprise Capabilities (Salesforce, Wednesday, August 19th, 2026)

Salesforce expands Headless 360 so every Salesforce cloud becomes a reusable capability any authorized AI agent can call. Read more

Requirements Are Not Marching Orders: Read Them Like an Architect (Salesforce, Thursday, August 20th, 2026)

Salesforce argues architects should decompose requirements into why, what and how rather than implementing them literally. Read more

Spy vs. Spy at Machine Speed: Inside the Agentic AI Arms Race (Salesforce, Thursday, August 20th, 2026)

Salesforce examines JadePuffer, a ransomware attack in which an autonomous agent carried out the whole technical intrusion. Read more

Introducing Slack Code (Salesforce, Thursday, August 20th, 2026)

Salesforce launches Slack Code, a dedicated code channel where teams and AI agents write, review and ship code together. Read more

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