ServiceNow

Volume 341, Issue 2 · 6 articles from 3 issues

In This Issue

• Major Incident Management: On-Call Scheduling
• The Day Chaos Met Its Match: Dynamic Task Bundling In Field Service
• Designed For Everyone: Accessibility And AI In The Australia Release
• ServiceNow University's AI Learning Days: Real Skills For Real Practitioners
• The Cyber Resilience Act Explained
• ServiceNow Delivers Autonomous Security, the Industry's Most Complete Security Offering

Major Incident Management: On-Call Scheduling (ServiceNow, Tuesday, July 14th, 2026)

Implementation guide for on-call scheduling to route incidents automatically to the right responder by severity. Read more

The Day Chaos Met Its Match: Dynamic Task Bundling In Field Service (ServiceNow, Tuesday, July 14th, 2026)

How Dynamic Task Bundling in ServiceNow Field Service Management auto-groups related work order tasks for dispatchers. Read more

Designed For Everyone: Accessibility And AI In The Australia Release (ServiceNow, Tuesday, July 14th, 2026)

Recap of the Platform Academy session on accessibility in the Australia release, including the move to WCAG 2.2 AA. Read more

ServiceNow University's AI Learning Days: Real Skills For Real Practitioners (ServiceNow, Friday, July 17th, 2026)

ServiceNow University announces AI Learning Days 2026, a free one-day virtual event teaching practitioners hands-on AI skills. Read more

The Cyber Resilience Act Explained (ServiceNow, Tuesday, August 11th, 2026)

ServiceNow explains the EU Cyber Resilience Act, its phased deadlines and penalties of up to EUR 15 million. Read more

ServiceNow Delivers Autonomous Security, the Industry's Most Complete Security Offering (ServiceNow, Tuesday, August 4th, 2026)

ServiceNow unveils Autonomous Security with six unified solutions and AI Specialists completing workflows. Read more

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