ServiceNow

Volume 343, Issue 1 · 7 articles from 4 issues

In This Issue

• How AI and Cybersecurity Are Reshaping ServiceNow
• We Built an AI Agent for ServiceNow. The Real Pain Points Were Narrower Than Our Roadmap Assumed
• Introducing Flow by ServiceNow: A New AI Service Desk That Deploys Instantly
• Report: CIOs Have the AI Mandate and the Budget, but Few Organizations Are Well-Positioned for True Autonomous Work
• ServiceNow's Answer to AI-Speed Attacks Will Sound Familiar - Consolidate the Mess
• ServiceNow Launches AI Workflow Factory to Turn Workflow Improvement Into a Continuous, Agentic AI-Powered Loop
• ServiceNow Takes Aim at Enterprise AI's Workflow Bottleneck With AI Workflow Factory

How AI and Cybersecurity Are Reshaping ServiceNow (CSO Online, Wednesday, September 9th, 2026)

Facing SaaS disruption from AI, ServiceNow is shifting to consumption-based revenue and expanding into cybersecurity. Read more

We Built an AI Agent for ServiceNow. The Real Pain Points Were Narrower Than Our Roadmap Assumed (VentureBeat, Monday, October 5th, 2026)

An IT leader shares how a ServiceNow AI agent cut catalog development costs, sped trend analysis and tightened license management. Read more

Introducing Flow by ServiceNow: A New AI Service Desk That Deploys Instantly (ServiceNow, Thursday, October 1st, 2026)

ServiceNow launches Flow, a standalone conversational AI service desk that runs in Slack and Teams and deploys in a day with no implementation. Read more

Report: CIOs Have the AI Mandate and the Budget, but Few Organizations Are Well-Positioned for True Autonomous Work (ServiceNow, Monday, October 5th, 2026)

ServiceNow's CIO report finds AI investment up 111% year over year, but only 5% of organizations have re-architected work for autonomy. Read more

ServiceNow's Answer to AI-Speed Attacks Will Sound Familiar - Consolidate the Mess (Diginomica, Friday, September 18th, 2026)

diginomica examines ServiceNow's security pitch: consolidate fragmented tooling to answer AI-speed autonomous attacks. Read more

ServiceNow Launches AI Workflow Factory to Turn Workflow Improvement Into a Continuous, Agentic AI-Powered Loop (ServiceNow, Tuesday, October 6th, 2026)

ServiceNow announced AI Workflow Factory and Autonomous Engineer at World Forum Mumbai to find, build and run AI workflows. Read more

ServiceNow Takes Aim at Enterprise AI's Workflow Bottleneck With AI Workflow Factory (CIO, Tuesday, October 6th, 2026)

ServiceNow launches AI Workflow Factory and Autonomous Engineer to find, build and continuously improve enterprise workflows with AI. Read more

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