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UID:event-181171@it-news-and-events.info
DTSTAMP:20260907T061938Z
DTSTART;TZID=America/New_York:20260917T180000
DTEND;TZID=America/New_York:20260917T190000
SUMMARY:Customer Experience\, AI\, and The New Customer Economy
DESCRIPTION:Thursday\, September 17th\, 2026: 6:00 PM to 8:00 PM\n\nWhy do 
 customers leave - even when companies think they're doing everything right
 ? Peter Shankman's customer experience keynote combines real-world case st
 udies\, data-backed insights\, and genuinely funny storytelling to show sa
 les teams\, marketing leaders\, and customer success organizations exactly
  what separates businesses customers love from those they abandon.\n\nhttp
 s://it-news-and-events.info/article/181171
URL:https://it-news-and-events.info/article/181171
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