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Volume 338, Issue 4 · 2026-05-25 – 2026-05-31 · Popular →

Tuesday’s Briefing · June 2

TechTarget, Wednesday, May 27th, 2026

The Antidote to 'Evil AI' is More AI

Organizations must use AI-powered security tools to defend against machine-speed AI attacks rather than relying on human-speed defenses. more →

The Antidote to 'Evil AI' is More AI

FutureCIO, Monday, May 25th, 2026

Navigating AI Adoption Pressure

Organizations face pressure to adopt AI but must develop strategic, sequenced approaches rather than broad implementations. more →

Navigating AI Adoption Pressure

Techstrong IT, Monday, May 25th, 2026

The AI Industrial Complex

An analysis of how aligned incentives among technology, government, and corporate interests are creating a self-reinforcing AI infrastructure ecosystem. more →

The AI Industrial Complex

Security Boulevard, Thursday, May 28th, 2026

When Encryption Isn't Really Encryption

During a recent network security assessment, we were working on an environment that was well-hardened - Patching was current, password policies were strong, and network segmentation was in place. So, as part of our enumeration of all network assets, we started looking for default credentials and this led us to multiple Canon enterprise printers configured with default administrator credentials. more →

When Encryption Isn't Really Encryption

Contact Center Pipeline Blog, Wednesday, May 27th, 2026

AI Won't Save Your Contact Center

Contact centers must first eliminate unnecessary customer contacts before deploying AI and automation solutions. more →

AI Won't Save Your Contact Center

Contact Center Pipeline Blog, Thursday, May 28th, 2026

The Return to Voice

Customers increasingly prefer voice channels for complex, emotional, and urgent interactions despite corporate investment in digital self-service. more →

The Return to Voice

Contact Center Pipeline Blog, Friday, May 29th, 2026

Top 5 Posts in May

The month's most-read blog posts focus on agentic AI implementation and agent retention in contact centers. more →

Top 5 Posts in May