3 articles that week
Contact Center Pipeline, Thursday, April 3rd, 2025
It's fascinating to learn just how long it takes for technology to approach the mainstream. Take artificial intelligence (AI), for example.
more →
Contact Center Pipeline, Thursday, April 3rd, 2025
Topping off our 5 most read blog posts this month, Dan details the keys to being a successful WFM leader: Curiosity, Kindness, Collaboration, and Chaos.
more → Contact Center Pipeline, Wednesday, April 2nd, 2025
These are very interesting times for our contact centers. In our current news cycles, we read of staff layouts, return to the office mandates, natural disasters occurring, and economic uncertainty. All the while, queues are building, wait times are growing, and budget and staff cuts are happening.
more →