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Call Centers — Archive · Vol 338 Issue 1

3 articles that week

Contact Center Pipeline Blog, Thursday, May 7th, 2026

Will AI Shrink the Contact Center?

Vol 338 · Issue 1 · 2026-05-07

AI should expand contact centers' strategic value rather than simply reduce headcount through automation.

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Contact Center Pipeline Blog, Tuesday, May 5th, 2026

Is The Agentic AI Journey Worth the Drive?

Vol 338 · Issue 1 · 2026-05-05

Expert panel discusses how agentic AI is transforming contact center routing, automation, and customer interactions.

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Contact Center Pipeline, Monday, May 4th, 2026

Contact Center Pipeline Magazine: Inside Our May 2026 Issue

Vol 338 · Issue 1 · 2026-05-04

May 2026 issue explores security, compliance, and talent retention in contact centers.

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