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Call Centers — Archive · Vol 340 Issue 1

2 articles that week

Contact Center Pipeline, Thursday, July 2nd, 2026

Contact Center Pipeline Magazine: Inside Our July 2026 Issue

Vol 340 · Issue 1 · 2026-07-02

The July 2026 issue spotlights AI-powered quality management and strategies to prevent agent burnout.

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Contact Center Pipeline, Tuesday, June 30th, 2026

AI Won't Save Your Contact Center

Vol 340 · Issue 1 · 2026-06-30

Eliminating unnecessary customer contacts must come before technology, since much inbound volume is preventable.

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