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Call Centers — Archive · Vol 343 Issue 1

2 articles that week

Contact Center Pipeline, Thursday, October 8th, 2026

Can AI Pass the Checkpoints?

Vol 343 · Issue 1 · 2026-10-08

Regulated contact centers lag in AI adoption (58% vs 92% in tech) as security, compliance and privacy checkpoints gate deployment.

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SiliconANGLE, Wednesday, October 7th, 2026

Three Insights You Might Have Missed From theCUBE's Coverage of 'The AI ROI in Contact Center Summit'

Vol 343 · Issue 1 · 2026-10-07

theCUBE's contact center summit found customer service shifting from speed and deflection metrics toward agentic AI that resolves issues.

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