5 articles that week
Search Customer Experience, Friday, July 12th, 2024
Contact centers that invest in agent assist technology can help their agents become more productive and eliminate tedious tasks to make their jobs easier.
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CX TODAY, Friday, July 12th, 2024
AI agent assist software is emerging as a vital resource for today's customer-focused teams. More than just an effective solution for automating common tasks, like performance monitoring and quality scoring, these tools augment and empower agents on a massive scale.
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Teramind, Wednesday, July 10th, 2024
With over half of customers still favoring phone conversations for support, the complexity and demands on call centers have significantly increased [*]. In response, businesses are investing in tools that streamline scheduling, enhance customer engagement, and improve agent compliance.
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Gartner, Tuesday, July 9th, 2024
Customers' Top Concerns Include Difficulty Reaching an Agent and AI Displacing Jobs
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Search Customer Experience, Tuesday, July 9th, 2024
As multifunctional contact centers evolve in complexity and importance, AI and GenAI integration are advancing self-service chatbots, customer insights and agent monitoring.
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