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Call Centers — Archive · Vol 319 Issue 2

7 articles that week

TechRepublic, Friday, October 11th, 2024

The Latest Call Center IVR Upgrades Are Slashing Wait Times

Vol 319 · Issue 2 · 2024-10-11

Discover some of the newest call center IVR features plus how they impact agents, customers, and your average wait time.

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TechRepublic, Friday, October 11th, 2024

7 Causes Of Call Center Burnout Any Employer Can Address

Vol 319 · Issue 2 · 2024-10-11

Learn practical steps for recognizing and responding to call center burnout - before it's too late.

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TechRepublic, Friday, October 11th, 2024

8 Simple Call Center Best Practices That Require $0 Spend

Vol 319 · Issue 2 · 2024-10-11

Find efficiencies by ensuring agents and managers are following call center best practices. It costs nothing, and the gains can be tremendous.

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TechRepublic, Friday, October 11th, 2024

7 Surprising Things Asr Call Center Technology Does Well

Vol 319 · Issue 2 · 2024-10-11

Learn exactly how automatic speech recognition allows call centers to take advantage of voice data and better serve customers.

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Analytics Insight, Friday, October 11th, 2024

Top 10 Platforms Offering No-Cost Coding Courses With Certificates

Vol 319 · Issue 2 · 2024-10-11

Platforms offering free coding courses with certificates to boost your programming skills and career prospects

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TechRepublic, Tuesday, October 8th, 2024

An Outbound Dialer Will Help You Win The Numbers Game

Vol 319 · Issue 2 · 2024-10-08

Discover how an outbound dialer can help you reach more prospects and win the numbers game with effective dialing strategies.

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TechRepublic, Tuesday, October 8th, 2024

Interactive Voice Response (IVR) Pricing Is Erratic, But It Can Work In Your Favor

Vol 319 · Issue 2 · 2024-10-08

IVR pricing gets more complex as your needs get more advanced. Here's how to avoid being blindsided by rising IVR costs.

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