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Call Centers — Archive · Vol 319 Issue 2

7 articles that week

TechRepublic, Friday, October 11th, 2024

Discover some of the newest call center IVR features plus how they impact agents, customers, and your average wait time.

TechRepublic, Friday, October 11th, 2024

Learn practical steps for recognizing and responding to call center burnout - before it's too late.

TechRepublic, Friday, October 11th, 2024

Find efficiencies by ensuring agents and managers are following call center best practices. It costs nothing, and the gains can be tremendous.

TechRepublic, Friday, October 11th, 2024

Learn exactly how automatic speech recognition allows call centers to take advantage of voice data and better serve customers.

Analytics Insight, Friday, October 11th, 2024

Platforms offering free coding courses with certificates to boost your programming skills and career prospects

TechRepublic, Tuesday, October 8th, 2024

Discover how an outbound dialer can help you reach more prospects and win the numbers game with effective dialing strategies.

TechRepublic, Tuesday, October 8th, 2024

IVR pricing gets more complex as your needs get more advanced. Here's how to avoid being blindsided by rising IVR costs.