Back Issues/Search Home → Archive → Popular →

All sections › Archive › Vol 328 · Issue 2

Call Centers — Archive · Vol 328 Issue 2

2 articles that week

Contact Center Pipeline, Wednesday, July 9th, 2025

Speaking The Customers' Language(s)

Vol 328 · Issue 2 · 2025-07-09

To successfully engage with customers - and deliver to them loyalty and delight-and-revenue-driving excellent customer experiences (CXs) - you need to speak their language.

Contact Center Pipeline, Monday, July 7th, 2025

Now Hear This!

Vol 328 · Issue 2 · 2025-07-07

'Now Hear This' (NHT) traditionally signals an important announcement that commands attention. This especially relates to the U.S. military where it is a nautical staple.