3 articles that week
Search Customer Experience, Friday, July 19th, 2024
Multifunctional contact centers must meet the expectations of savvy customers, hire and maintain qualified agents, monetize data, safeguard information and modernize operations.
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Techstrong.ai, Thursday, July 18th, 2024
Customer service agents actually see a silver lining in AI, not just dark clouds. At least two new studies indicate agents believe generative AI will enhance their jobs and not eliminate them.
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Search Customer Experience, Tuesday, July 16th, 2024
Contact centers are the front line of communication between the enterprise and customers. But no two facilities are alike, so it's best to know which type fits business goals.
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