Back Issues/Search Home → Archive → Popular →

All sections › Archive › Vol 319 · Issue 4

Call Centers — Archive · Vol 319 Issue 4

2 articles that week

TechnologyAdvice, Wednesday, October 23rd, 2024

Best IVR Software Of 2024

Vol 319 · Issue 4 · 2024-10-23

Interactive voice response (IVR) is a communication system that facilitates engagement through a network of caller inputs and automated responses.

theCUBEresearch, Monday, October 21st, 2024

Cisco's New Webex AI Agent: A Strategic Move To Transform Contact Center Dynamics

Vol 319 · Issue 4 · 2024-10-21

The contact center industry is at a pivotal moment, and Cisco's latest announcement of its Webex AI Agent represents a significant push to reshape customer service interactions.