5 articles that week
CX Today, Friday, January 24th, 2025
In 2024, many contact centers started pulling in more data from the enterprise ecosystem, made significant AI progress, and placed greater emphasis on journey orchestration to deliver better customer experiences.
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Contact Center Pipeline, Thursday, January 23rd, 2025
Consultants are an essential part of the contact center industry.
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Wise Guy Reports, Thursday, January 23rd, 2025
Businesses face mounting pressure to secure their networks, infrastructure, and data. Cyberattackers often target employees through phishing and social engineering to defraud them or to obtain sensitive data, and this may include credentials.
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Contact Center Pipeline, Wednesday, January 22nd, 2025
Optimizing contact center operations has become more crucial with the difference between a tweet of praise and a viral customer service horror story that can hinge on a single interaction.
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Why contact centers are no longer just about solving problems - they're driving customer loyalty and growth.
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