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Call Centers — Archive · Vol 329 Issue 4

2 articles that week

CIO, Tuesday, August 26th, 2025

Why Cloud-Native Contact Centers Are Winning the Customer Loyalty Battle

Vol 329 · Issue 4 · 2025-08-26

In today's experience-first economy, customer loyalty is no longer a product of great service alone-it's the outcome of seamless, proactive, and personalized engagement across channels.

Contact Center Pipeline, Tuesday, August 26th, 2025

Is Evil Contacting Your Contact Center?

Vol 329 · Issue 4 · 2025-08-26

Contact centers are a prime target for social engineering criminals. Customer service representatives (CSRs) are common high-value targets as their main goal is to help customers resolve their problems as quickly as possible.