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Operations — Archive · Vol 317 Issue 4

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Techstrong ITSM, Monday, August 26th, 2024

ITSM: Getting Started

Vol 317 · Issue 4 · 2024-08-26

The global IT service management (ITSM) market is growing at nearly 16% annually. There are good reasons for that healthy clip: ITSM leads to a 40% reduction in business downtime by some counts. ITSM proponents often purport increased operational efficiency, lower IT management costs, improved customer satisfaction and even risk reduction.

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ITSM: Getting Started