The Register, Thursday, February 26th, 2026
ServiceNow Boasts Its AI Bot Is Resolving 90% Of Its Own Help Desk Tickets
When it gets stuck, the bot will escalate rather than hallucinate
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Vol 335 · Issue 4
ServiceNow — Archive · Vol 335 Issue 4
2 articles that week
destination CRM, Thursday, February 26th, 2026
ServiceNow Launches Autonomous Workforce And Adds Moveworks To The Servicenow AI Platform
ServiceNow launched Autonomous Workforce, artificial intelligence specialists that can execute jobs, and introduced ServiceNow EmployeeWorks, which combines Moveworks' conversational AI and enterprise search with ServiceNow's unified portal and autonomous workflows to turn natural language requests into governed, end-to-end execution for nearly 200 million employees.
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