Cisco Redefines The Scope Of Automation With Crosswork Solutions
Gestalt IT, Tuesday, July 16th, 2024
People at the top assume that networking professionals working in the tiers below are fully informed about the network, and are weighing their options methodically while making decisions. This assumption is slightly off because in reality, those professionals are only working with the information available to them.
When a failure is chronic, for example, they draft reusable plans and tune the network. But there are corners they cannot see around, and in those situations, they are left to respond with logic and instinct. The problem is, logic, spread across multiple personas and roles, become varied and conflicting.
'At scale, the bottleneck for automation are humans,' remarks Eleni Palkopoulou, engineering architect at Cisco, during Tech Field Day Extra at Cisco Live US 2024.
The goal of automation is to tune up efficiency by offloading the burden from humans. But it has limited decision-making skills.