The Promise Of Automation With Michael Bushong Of Nokia
Gestalt IT, Thursday, October 3rd, 2024
I sat down for a great interview with Michael Bushong of Nokia to talk about why automation seems to have stalled out in enterprises. He had some great insights around this topic.
He noted that automation has been around in some form or another for almost two decades and it's something that everyone seems to do but never really commits to.
The assumption is that most people start small by doing something he calls keystroke removal. By automating easy tasks that feel repetitive people have a sense of accomplishment. However, that's not where the majority of time accumulates inside of an organization. Instead, the handoffs between people and organizations is where the majority of waiting is occurring. When you also factor in how big the efficiency gap is between on-site IT and cloud-based solutions it leads organizations to shelve their attempts.