How Do You Know If Your AI Agent Is Doing A Good Job?
Salesforce, Wednesday, September 24th, 2025
Evaluation tools for agents are still an emerging technology, but there are plenty of ways to assess your agent's performance today.
Congratulations! You deployed your first AI agent and it's out there, doing its job, streamlining your workflows and helping your employees work smarter. You're tracking the engagement metrics and escalation rate KPIs. But you still might wake up in the middle of the night, wondering, 'Do I have enough data to know if my agent is doing a good job?'
The more insights you have, the more quickly you can make improvements - which is why a lot of people are asking the same question. 'We're still in very early days, measuring these agents,' said Jesse Luke, senior manager, data enablement, web, at Salesforce. 'It's a process everyone is going through.'