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All issuesVolume 334, Issue 4IT Vendor NewsSalesforce

From Detection To Dispatch: Why Utility Drone Operations Need A Unified Platform

Salesforce, Friday, January 30th, 2026

Utilities are drowning in drone data - thousands of images from recurring inspections. Without a unified operations platform, none of it leads to action.

Utilities are in an arms race to modernize inspection operations. Autonomous drones, autonomous mobile robots, ground robots, IoT sensors - the hardware investments are massive. Companies like Skydio are providing Drone-in-a-Box technology that captures high-resolution data without a pilot on-site.

But this hardware revolution has created an unintended operational crisis: the data-to-action gap.

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