ServiceNow Otto Creates the Unified AI Experience for the Enterprise
ServiceNow Newsroom, Tuesday, May 5th, 2026
ServiceNow introduces Otto, a unified AI platform that completes work across enterprise systems and departments.
ServiceNow announced ServiceNow Otto at its Knowledge 2026 conference, a new AI experience that combines Now Assist, Moveworks, and AI Experience to enable employees to complete work across all departments and systems without switching applications.
Unlike traditional enterprise AI that operates in isolation, ServiceNow Otto sits across the entire enterprise, understanding intent, routing work, and executing requests to completion while maintaining governance through the AI Control Tower.
The platform features conversational AI, enterprise search, AI voice agents, and AI Data Explorer capabilities, with ServiceNow EmployeeWorks serving as an initial deployment that generated six deals exceeding $1 million in new annual contract value within one month of launch. ServiceNow plans to roll out Otto across all products over the coming year.