ServiceNow Turns Enterprise AI Chaos Into Control With the Platform for Governed, Autonomous Work
ServiceNow Newsroom, Tuesday, May 5th, 2026
ServiceNow launches AI Control Tower and Otto platform to help enterprises govern and scale autonomous AI agents across workflows.
At Knowledge 2026, ServiceNow introduced its Autonomous Platform with ServiceNow Otto, a unified enterprise AI experience combining conversational AI, autonomous workflows, and enterprise search.
The platform addresses enterprise AI chaos by providing sense, decide, act, and secure capabilities across all systems, with new AI specialists for CRM, employee experience, IT operations, and security.
ServiceNow AI is expected to represent over 30% of the company's annual contract value by 2030, with major customers including Booking.com, Honeywell, PayPal, and Ulta already achieving AI results. The expanded AI Control Tower offers end-to-end discovery, observability, governance, and security for enterprise AI deployment.