The Business Case to Prioritize UC Interoperability
TechTarget, Thursday, July 30th, 2026
Organizations must prioritize UC interoperability strategies to manage multi-platform collaboration tools and reduce costs.
Most enterprises use 10 or more team-collaboration applications, creating fragmentation that stems from M&A integration, legacy system migrations, and hybrid work demands.
The resulting multi-platform UC environments impose hidden costs through increased IT support complexity, security gaps, compliance risks, and user productivity loss.
Rather than forcing standardization on a single platform, organizations should implement robust interoperability strategies across three layers: identity and access management, workload connectivity, and UC governance.
IT leaders must embed interoperability requirements into new UC tool evaluations and system upgrades to avoid costly retrofitting.