AI as a Mindset: A Growth Guide for CIOs
TechTarget, Wednesday, July 29th, 2026
CIOs are working hard to make the most of AI. But using it solely as a technology to automate workflows, rather than as a mindset for growth, can limit its potential.
Rather than using AI solely to automate existing workflows and reduce costs, CIOs should adopt an infinite mindset that leverages AI to create new business models and revenue streams.
The article features a Q&A with ServiceNow executives who argue that organizations should balance mode one efficiency gains with mode two growth opportunities.
Examples like IKEA's chatbot initiative-which freed employees to become interior design advisors and generated 1.3 billion Euros in new revenue-demonstrate how companies can use AI to do something different rather than just do existing things faster.