The Mobile Worker Crisis: Solving Turnover and Disconnection in the Field
Salesforce, Thursday, August 20th, 2026
Salesforce reports two-thirds of field service organizations saw rising mobile worker turnover, driven by lack of support.
Salesforce reports that two-thirds of field service organizations have seen increased mobile worker turnover over the past two years.
The article argues this is a crisis rather than a statistic, given how long experienced technicians take to replace. It identifies the top reason experienced technicians leave, which is neither compensation nor the work itself but the support they receive in the field.
The piece describes how leading field service teams address that gap. It links improved technician support to higher revenue rather than treating it purely as a retention cost.