Human + AI: How Our Product Managers Innovate With AI
Zscaler, Wednesday, August 26th, 2026
A Zscaler product manager describes using custom agents and AI as a daily co-pilot in Global Business Systems Support.
Zscaler interviews product manager Caleb Harris about treating AI as a core teammate rather than an occasional tool.
The conversation covers day-to-day use in Global Business Systems Support, where delivering enterprise-grade solutions involves work that AI can absorb.
Examples include custom-built agents that accelerate product roadmap work and safe experimentation in specialized domains where the product manager lacks deep expertise.
The post is framed around Zscaler's own AI-native ways of working, arguing that eliminating routine friction is where the immediate returns are.