How CIOs Govern Change Without Blocking It w/ Gabriel Chappell #449 (53:48)
You've Been Heard, Tuesday, August 25th, 2026
CIO Gabriel Chappell on balancing ERP modernization, AI governance, and organizational change management.
Gabriel Chappell, CIO at Fabricut Inc., shares how he leads digital transformation in a complex manufacturing environment. He recommends shadowing users to learn actual processes, involving subject matter experts in design and testing, and using business analysts to bridge technical and operational gaps.
Chappell favors AI governance boards that enable responsible experimentation over blanket prohibitions, while tackling shadow IT sprawl and data security risk. His approach prioritizes protecting revenue streams, limiting unnecessary customization, and building collaborative partnerships across the C-suite.