The September 2026 Issue Explores How 9/11 Shaped Contact Center Operations, Plus AI, WFM, And CX Features
Contact Center Pipeline, Wednesday, September 2nd, 2026
Contact Center Pipeline Magazine: Inside Our September 2026 Issue. Contact Center Pipeline's September 2026 issue commemorates the 25th anniversary of 9/11 and its transformative impact on contact center business operations, particularly regarding connectivity, security, and business continuity.
The monthly publication addresses core management topics including workforce management, customer experience, workload management, and artificial intelligence.
Featured articles cover AI-orchestrated CX strategies, back office workforce scheduling, agent skill requirements, holiday fulfillment preparation, and CX transformation challenges, contributed by industry thought leaders and advisory board members.