The 2026 Gartner Magic Quadrant For ITSM Platforms: What Changed Between 2022 And 2026
ITSM.tools, Thursday, September 3rd, 2026
Gartner's ITSM Magic Quadrant returns after four years with sixteen vendors and major position shifts.
Stephen Mann compares Gartner's 2026 Magic Quadrant for ITSM platforms against the 2022 edition after a four-year gap.
The evaluated field expanded from ten vendors to sixteen, with seven appearing in the quadrant for the first time. Freshworks climbed from Challenger to Leader while Ivanti dropped into Niche Players, changes Mann reads as a proxy for market momentum rather than a verdict on product quality alone.
The analysis highlights how aggressively vendors have chased new customers while foregrounding AI capabilities and customer success programmes.