452 - Make IT a Business Partner w/ Jim Harden
You've Been Heard, Tuesday, September 8th, 2026
Singleton Schreiber CIO Jim Harden explains how IT can shift from break-fix support to business strategy partner.
Jim Harden, a Marine Corps veteran and now CIO at law firm Singleton Schreiber, talks with Phil Howard about moving IT from break-fix to strategy.
He describes giving lawyers one governed entry point for AI workflows using the firm's Microsoft environment, pairing platforms with education, and choosing a platform before models.
Infrastructure as a service cut new-office deployments from days to hours, and growth requires two- and three-year technology plans. Harden also covers preferring focused vendors, a roughly $40,000 project that was scrapped, the value of strong project managers, and leadership lessons.