Contact Center Pipeline Magazine: Inside Our October 2026 Issue
Contact Center Pipeline, Friday, October 2nd, 2026
Contact Center Pipeline's October issue marks Customer Service Week with features on AI, VOC, metrics and data.
Contact Center Pipeline previews its October 2026 magazine issue, which opens by celebrating Customer Service Week and urging leaders to recognize staff all year, and features a profile of how Home Telecom transformed its business through CX.
Other articles cover setting rules for going the extra mile, implementing AI so it does not become the next IVR, building a voice-of-the-customer process, why deflection metrics fail when the audience is not human, and replacing legacy CRM.
Further pieces address conversation intelligence, contact center AI's inherited data crisis and treating conversations as strategic assets.