Best AI Call Center Software in 2026: 7 Tools to Optimize Efficiency
eWeek, Monday, September 28th, 2026
eWeek ranks seven AI call center platforms, naming RingCX best overall.
eWeek's Liz Ticong evaluates popular AI call center software on features, pricing and integrations, noting that AI and ML help automate routine tasks, enable 24/7 support, personalize interactions and improve agent efficiency.
RingCX is named best overall, HubSpot best for sales and marketing teams, Freshcaller for omnichannel support, Nextiva for large contact centers, Dialpad for remote teams, Talkdesk for service automation and CloudTalk for call monitoring.
Starting prices range from about $18 to $100 per user per month, and the guide explains how to choose a platform.