ServiceNow Introduces the Third Generation of Its Employee-Centric AI Harness So the Workforce Can Build and Use the AI Their Jobs Demand
ServiceNow, Thursday, October 15th, 2026
ServiceNow EmployeeWorks lets employees build no-code AI agents, and new ToolSmith helps developers vibe code enterprise AI tools.
ServiceNow announced advances to ServiceNow EmployeeWorks that let every employee build and customize AI agents without code to complete daily tasks and support persona-based work across business functions.
It also introduced ToolSmith, an agentic developer environment that lets developers securely vibe code enterprise AI tools for EmployeeWorks assistants, cutting tool-building from days to minutes.
EmployeeWorks runs on a third-generation employee-centric AI harness providing context, trusted decision making and enterprise actions.