32% of Managed Service Providers Have Adopted AI, but Only 12% Can Show It's Paying Off
Nerdio, Tuesday, October 20th, 2026
Nerdio's 2026 State of the MSP Business Report finds AI adoption among MSPs outpacing measurable results.
Nerdio's 2026 State of the MSP Business Report finds that 32% of MSPs have adopted AI internally, but only 12% report measurable productivity gains.
Just 14% operate a revenue-generating AI service line.
Only 20% consistently enforce a single security and configuration standard across customer tenants, which Nerdio says AI governance depends on.
The report also finds 60% of MSPs say management complexity is growing faster than their ability to scale, and 29% lost technicians to burnout in the past year.