Your Business Goes Dark Tomorrow. What Do You Tell Customers?
CISO Global, Tuesday, October 20th, 2026
A CEO's guide to leading through a cyber crisis: involve counsel early, set decision authority and communicate only verified facts.
Writing as a CEO who regularly fields calls from executives facing a breach, the author lays out how leadership teams should prepare for systems going dark.
Bring legal counsel in from the outset, since how counsel structures the investigation affects privilege, while containment proceeds in parallel, and establish decision-making authority before a crisis, including backups when key leaders are unavailable.
Communicate what you know rather than what you assume, and tell customers when to expect updates.
Identify which operations must be restored first, test recovery, and rehearse the decisions with tabletop exercises, the vendor-authored post advises.